And how he treated me was clearly the norm, not the exception. In a moment, he undoes all your expensive marketing and PR. Very large, tall guy with West Indian accent, probably makes a good bouncer, but receptionist? No. But when he called his boss, he took on an obsequious tone, so he's capable of common decency, he just chooses not to exercise it with the riff-raff customers.This is not a person who should be allowed near customers until he gets an attitude transplant. Casino had a nice variety of games and is smokey. The food was good but service was slow due to limited staffing. We were told the restaurant is open sporadically, it was open when we were there. Sweetheart to you, fella) and treated me like an idiot unworthy of please or thank you, much less an apology. What an awesome location in the upper peninsula across the Mighty Mac bridge. By the time I figured out his mistake, after I returned an hour later, puzzled by how the card worked, he had insulted me, called me 'sweetheart' (I'm a middle-aged professional, so that's Dr. Long story short, he confused me with an existing customer with a similar name. All I wanted was to sign up for a loyalty card. Even by the standards of casinos, this was a new low. Why the poor review? I want to get Management's attention.The man on reception was staggeringly, stunningly rude from the moment I walked up. The casino is pleasant, and the employees were mostly friendly.
